BT Redcare ceased operations on 1 August 2025, affecting anyone whose premises were monitored via this method.
Our customers need not worry: every client who used BT Redcare has been moved onto alternative monitoring during routine service visits.
What is BT Redcare?
BT Redcare is a secure method of alarm monitoring which has been in operation for over 30 years. The service provides continuous monitoring of a BT telephone line that links a professionally installed alarm system on your premises to an alarm receiving centre. BT stopped accepting new Redcare orders on 29 February 2024.
Why is BT Redcare closing?
According to the “Important notice” sent to customers, which was distributed via both first-class post and email, BT said it had “made the difficult decision to close all BT Redcare operations on 1st August 2025” (or earlier if your services are contractually due to expire earlier).
BT Redcare said it “appreciate[d] that this will not be welcome news” and gave “as much notice as we possibly can”.
By closing Redcare, BT simplified its service offerings.
I have BT Redcare, what do I need to do?
Advanced Overwatch has been helping customers prepare for the PSTN and ISDN switch-off, now due to complete by January 2027, so we have the tools and the experience to switch over any former BT Redcare customer on Classic, GSM or IP connections.
We have hardware solutions that can be easily integrated into your existing security systems, providing an alternative signalling path to a professional alarm receiving centre in place of your BT Redcare connection.
If you have a Burglar Alarm System and need an alternative to BT Redcare or to switch from analogue to digital, contact us for a quotation. Call 028 7087 8077 or send us a message.