Receive your notifications
A supported app can send event notifications and, where configured, calls or messages to authorised users. Delivery depends on permissions, phone settings, the system and connectivity.
Home Alarm Monitoring Northern Ireland
Intruder alarm monitoring for homes across Northern Ireland, provided through an NSI Gold certified Alarm Receiving Centre (ARC). Advanced Overwatch arranges the system connection and response plan with you.
Your alarm.
An agreed response.
Intruder alarm signals go to our monitoring partner’s NSI Gold certified Alarm Receiving Centre (ARC). Operators assess the available information and follow the contact and escalation plan agreed for your home.
Advanced Overwatch assesses or installs the system and arranges the connection. Our own 24-hour CCTV Monitoring Control Room is a separate service for connected cameras.
01
Agree who is contacted
Keep the named contacts and instructions current. The available verification depends on the installed system and monitoring arrangement.
02
Decide who may attend
Your nominated keyholders can form part of the plan. Professional keyholding and response is a separately agreed service, with attendance and actions defined in its scope.
03
Confirm response eligibility
Police response depends on the applicable PSNI requirements, system status and circumstances. Registration or a confirmed alarm does not guarantee attendance.
Your app and monitoring can work alongside each other.
Use the app for supported everyday checks. Professional monitoring adds the agreed staffed escalation service when qualifying signals reach the receiving centre.
Check the supported status
Compatible alarm apps can show status and provide the controls your account is permitted to use. An app view does not prove that every event has reached an operator.
Keep people and permissions current
Agree who receives notifications and who is on the monitoring contact list. These are separate arrangements. Update both when a keyholder or household member changes.
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App, data, cloud and service terms vary. Supported critical alerts can behave differently from ordinary phone notifications. We check the chosen setup with you; no app feature automatically subscribes you to a monitoring service. Explore security apps.
Home monitoring questions
Who answers the call when my home alarm goes off?
Intruder alarm signals are handled by operators at our monitoring partner’s NSI Gold certified Alarm Receiving Centre (ARC), following the agreed plan. Our own 24-hour CCTV Monitoring Control Room provides the separate CCTV service for cameras connected under that agreement.
Do I have to drive to the house myself at night?
The plan can name suitable keyholders. Professional keyholding and alarm response can also be arranged, subject to the contracted service, access arrangements and agreed actions. Monitoring alone does not automatically include attendance, resetting or making the property secure.
Is the app on my phone enough on its own?
It depends on the response you need. Apps provide supported notifications and controls, but someone must act on user alerts. Professional monitoring provides an agreed staffed assessment and escalation service. App, data and storage terms vary; critical-alert behaviour depends on the platform and settings.
Will the police come out to my house alarm?
Police response is conditional on the applicable PSNI requirements, eligibility, confirmation, system status and circumstances. A police reference or a confirmed activation does not guarantee attendance. We explain the available route and any registration requirements for your proposed service.
Can you monitor an alarm another company fitted?
We can assess the panel, communicator, signalling, condition and relevant requirements before confirming whether it can be connected. Some systems need upgrades or replacement. A recognised make or a working local siren alone does not establish monitoring compatibility.
Bring your insurer’s requirements.
The written policy requirements determine the needed grade, signalling, maintenance and any police-response condition. We set out the proposed service for you to check with your insurer.
Existing alarm? Start with an assessment.
Tell us the panel and communicator you have. We explain any changes and the maintenance schedule. Remote checks are used only where suitable and permitted. Read about false activations.
Advanced Overwatch is SSAIB certificated (NIRE127) specifically for Intruder Alarm Systems, Visual Surveillance Systems (VSS) and Access Control Systems. Based in Coleraine, serving Northern Ireland since 2017.