24/7 Support & Resources
Help when you need it, day or night. Browse our knowledge base for quick answers, or speak to a real person whenever something needs a human. Our on-call engineers are here whether it is 3pm or 3am.
Need to speak to someone now?
Our team is on hand for support and emergencies with your CCTV, intruder alarm, access control and wider security systems. If you have an urgent fault, or an alarm is going off, please call us now. Our on-call support runs 24/7, 365 days a year.
Send us a support request
Tell us which system it is and what is happening. We respond to all support requests in priority order, and for anything urgent our on-call engineers are available 24 hours a day.
What happens next
- We respond to all support requests in priority order.
- We will talk through the problem with you.
- If an engineer needs to visit, we will arrange a time that suits you.
Have a maintenance, monitoring or support contract with us? Tick the boxes in the form so we can find your details quickly.
Urgent fault, or an alarm going off? Please call us now on 028 7087 8077. Our on-call support runs 24/7, 365 days a year.
Find an answer, fast
Our knowledge base collects clear, practical answers to the questions our customers ask most, from viewing your CCTV remotely to understanding a fault on your alarm panel. It is growing all the time, and it is always free to browse.
Knowledge Base
Step-by-step help articles for CCTV, intruder alarms and fire safety, written by our own engineers and easy to search.