Customer service

What matters most to us? – our customers. We take pride in what we do best, keeping our customers safe. Every security installation is different and we take care to ensure that each individuals requirements are met with our satisfaction guarantee. All labour and hardware supplied is guaranteed for 12 months and can be extended up to 25 years.

Certified

We hold decades of specialist experience and certifications in all of our service areas. We are SSAIB (Security Systems and Alarms Inspection Board) Certified. These standards exist to provide customers the reassurance that they will receive exceptional customer service, the best products available and the knowledge that their information is protected to the highest level. We are regularly audited to ensure that we continually strive for improvement.

Insured

Often security companies think of protecting their security products, services and personnel as an afterthought. But the very nature of the security business makes it one of the higher risk industries when it comes to insurance claims, and by selecting the right broker who specialises in our field, Advanced Overwatch customers can rest assured that they are using a fully covered business for all services we provide. Advanced Overwatch hold employers, public and products cover. Our engineers are training in all operations that we carry out and we have an internal dedicated Health and Safety professional who carries out all Health and Safety and Risk Assessments. We are also SafeTCert, Construction Skills Register and ConstructionLine approved.

Experience

With years of experience delivering a wide range of quality security solutions, we understand the security challenges that both home owners and commercial businesses face on a daily basis, including the risk of theft, liability, vandalism, and dishonest employee behavior. We build powerful security solutions to thwart these security challenges, and become a more protected business.

Reputation, reliability and attitude

Security is a serious business. We know how important it is to protect what matters most to you at home or at work. Our staff are courteous, discrete and reliable. We are a company you can depend on when you need us most. We provide a wide range of security solutions to home owners and organisations and treat each of our customers with a respectful attitude at all times. In selecting our company for your security needs you will receive outstanding levels of customer service.

Constantly evolving

One of the ways in which we aim to offer the best CCTV and Security Services on the market is by continually training our staff and management while embracing new technology.