At Advanced Overwatch, our business is your security. Every CCTV, intruder alarm, fire alarm, access control or emergency lighting installation we carry out in Northern Ireland is backed by a clear guarantee: 12 months’ cover on all hardware, parts and labour, with extended warranty available if you need it, and 25 years’ cover on structured cabling and related infrastructure work.
We know that a properly designed and installed security system depends on the right equipment, correctly specified and fitted, backed up by support you can actually rely on. That’s what our guarantee is built to protect.
What Our Guarantee Covers
- Hardware, parts and labour on your installation: 12 months as standard, with the option to extend if you’d like longer cover.
- Structured cabling and other infrastructure work: 25 years, reflecting the durability of a properly installed cabling system.
- Engineer call-outs for installation faults within the guarantee period, at no extra charge for issues covered by the guarantee terms.
Guarantee cover applies to defects in the original installation. It doesn’t cover damage from misuse, unauthorised third-party interference, or routine wear that falls under normal maintenance, which we’re happy to quote for separately.
Certified to Recognised Standards
We don’t ask you to take our word for it. Advanced Overwatch is SSAIB-approved, the UK’s leading certification body for security system installers, and we hold ISO 9001 (quality management), ISO 14001 (environmental management), ISO 27001 (information security) and ISO 45001 (occupational health and safety) certification. These aren’t marketing badges: they mean an independent body regularly assesses how we design, install and support your system, and how we handle your data.
What Happens If Something Isn’t Right
If anything about your installation isn’t working as it should, get in touch and we’ll arrange for an engineer to inspect it. Where the fault falls within your guarantee, we’ll put it right at no extra charge. We’d rather fix a problem properly than have you living with a system you’re not confident in.
If you signed your contract away from our registered place of business, for example at your home or workplace, UK consumer law also gives you a statutory 14-day right to cancel under the Consumer Contracts Regulations. We’ll set out your specific rights in writing when you sign, so there’s no ambiguity.
Frequently Asked Questions
What does the guarantee cover?
All hardware, parts and labour are guaranteed for 12 months, with extended warranty available if required. Structured cabling and related infrastructure work is guaranteed for 25 years.
Is Advanced Overwatch a certified installer?
Yes. We’re SSAIB-approved (membership ref NIRE127) and certified to ISO 9001, ISO 14001, ISO 27001 and ISO 45001.
What happens if I’m not satisfied with my installation?
Contact us and we’ll arrange an inspection. Where the issue is covered by the guarantee, we’ll resolve it at no extra charge.
Do I get a cooling-off period after signing a contract?
If your contract was signed away from our registered place of business, you have a statutory 14-day right to cancel under the Consumer Contracts Regulations. We’ll confirm your rights in writing at the point of sale.
Does the guarantee cover call-outs after installation is complete?
Yes, for faults traced back to the original installation, within the guarantee period. Misuse, third-party interference or routine maintenance needs sit outside the guarantee.
Get in Touch
Questions about your guarantee, or thinking about a new installation? Call us on 028 7087 8077 or email info@advancedoverwatch.com. We’re based in Coleraine, with regional contact numbers for Belfast, Derry/Londonderry, Magherafelt and Omagh.
